Friday, May 4, 2012

The One Minute Mentor

F Elizabeth Nicholson, Lizzie Matkowski
Phillips Library
Aurora University by Jing (tm)

Tutorials
Offered to be quick, easy to understand, reference services to students who can't come to campus, answers FAQ's, short alternatives to live instruction.

Best Practices
Short, simple, learnable chunks.  Start with one, continue to others.  They build.  Consistent visual identity makes them easily identifiable, findable (same intro, outro).
  
Tools
Free, text based tutorials (students like to print), video, all led to Jing (free, 5 min, easy to use, and tracks #'s of views).  Can be used on the fly to send an example of question answer to patron via chat.

Topics
Make list of FAQ under 3 categories: getting articles, finding books, citations and formatting.  Avoid complex IL issues like narrowing a topic, plagiarism, etc.

Best Practices
Use a script, Match PowerPoint/screencast as closely as possible.  May be best to make PP first as script. Get away from desk noise to record.   Headphone/mic sets are $20.

Marketing
Mount on website page, include in email blasts, topic of "what's new" at library, post at point of need, mention during instruction sessions, demonstrate in off-campus student orientations.

Adjustments
Libguides are another good way to host.  Camtasia is something they're going to move up to.

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